Honorata TywoniukProcess and Customer Services Lead
areas of expertise
- Customer services
She has both client-side and advisory-side expertise achieved within global roles at professional services company Capgemini for large complex organisations such as Rolls-Royce, and Lloyd’s Register as well as with SMEs across various public and private sectors.
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She brings a deep understanding of designing, developing, and re-engineering ITIL compliant services and functions incorporating service desks, CRM, ERP and digital services which transform the user experience for customers to world-class levels.